Privacy Policy

1. Information We Collect

Personal Information

When you register for an account, we collect:

• Name and email address
• Phone number / WhatsApp number
• Store name and business description (vendors)
• Delivery addresses (buyers)
• Account credentials (passwords are hashed and never stored in plain text)

Usage Information

We automatically collect information about how you interact with the Platform, including:

• Pages visited and features used
• Time spent on the Platform
• Referring URLs and navigation paths
• Search queries performed on the Platform

Device Information

We may collect information about the device you use to access the Platform, including:

• Device type, operating system, and browser type
• IP address
• Screen resolution and language preferences

Transaction Information

When you make purchases or receive payments through the Platform, we collect:

• Order details and transaction history
• Payment references and amounts
• Subscription status and billing history

2. How We Use Information

We use the information we collect to:

• Create and manage your account
• Process and fulfil orders
• Facilitate communication between buyers and vendors via WhatsApp
• Process subscription payments and verify transactions
• Send important service notifications (order updates, security alerts)
• Improve and personalize your experience on the Platform
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual necessity: To provide the services you have requested and fulfil our obligations under these Terms.
• Legitimate interests: To improve our services, prevent fraud, and ensure platform security.
• Consent: Where you have given explicit consent for specific processing activities.
• Legal obligation: To comply with applicable laws and regulations.

4. Information Sharing & Disclosure

We may share your information in the following circumstances:

• Between buyers and vendors: Order-related information is shared to facilitate transactions (e.g., delivery address, contact details).
• Service providers: With third-party services that help us operate the Platform (see Section 9).
• Legal requirements: When required by law, regulation, or legal process.
• Safety and fraud prevention: To protect the rights, property, or safety of our users and the Platform.

We do not sell your personal information to third parties.

5. Data Storage & Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, secure authentication protocols, and regular security assessments.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it will be securely deleted or anonymized.

7. Cookies & Tracking

The Platform uses essential cookies and local storage to maintain your session, remember preferences, and provide core functionality (such as your shopping cart). We do not use third-party advertising or tracking cookies.

8. Third-Party Services

The Platform integrates with the following third-party services:

• Cloud infrastructure: We use secure third-party cloud services for database hosting and user authentication. Your data is stored on encrypted, access-controlled servers maintained by industry-standard cloud providers.
• WhatsApp: Order communication between buyers and vendors is facilitated through WhatsApp. When you initiate a WhatsApp conversation, you are subject to WhatsApp's terms and privacy policy.

9. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request your data in a structured, commonly used format.
• Objection: Object to the processing of your data for specific purposes.
• Withdrawal of consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us through the Contact page.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. We take appropriate safeguards to ensure that your personal data remains protected in accordance with this Privacy Policy.

11. Children's Privacy

The Platform is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on the Platform and updating the "Last updated" date. Your continued use of the Platform after changes are posted constitutes your acceptance of the updated policy.

13. Refund Policy

Premeval is a marketplace connecting independent vendors with buyers. Refund and return policies for products are determined by each vendor. For full details on subscription refunds, order cancellations, and dispute resolution, please see our dedicated Refund Policy.

14. Contact

If you have any questions or concerns about this Privacy Policy or our Refund Policy, please contact us through the Contact page.