Help Center

Creating your store takes less than 5 minutes. Click the "Start Selling" button on the homepage, then fill in your details: your full name, email address, WhatsApp phone number, a store name, and your unique store slug (this becomes your store URL, e.g., premeval.com/my-fashion-store). After registering, you'll verify your email and go through a quick onboarding flow where you can add your store description, logo, location, and category. Once that's done, your store is live and ready to accept orders immediately.

From your vendor Dashboard, click the "Add Product" button. You'll need to fill in the product name, set a price (in Naira), and write a description. You can upload multiple product images — the first image becomes the main display image. Additional options include: setting stock quantity (leave blank for unlimited), choosing a product type (physical or digital), adding a category, setting a discount percentage if you want to run a sale, and selecting which payment methods you accept for that product (Bank Transfer, Pay on Delivery, or Pay Online). By default, only Bank Transfer is enabled — toggle on the others as needed. Once saved, the product appears on your storefront immediately. You can edit or delete products anytime from the Products section of your dashboard.

WhatsApp is at the heart of Premeval. When you register, you provide your WhatsApp phone number. Here's how it works in practice: When a buyer places an order on your store, you receive a WhatsApp message with the full order details — items ordered, quantities, total price, buyer's name, phone number, and delivery address. You can then communicate directly with the buyer on WhatsApp to confirm the order, arrange payment, coordinate delivery, and handle any questions. You can customize the WhatsApp message templates that get sent from your Dashboard > Templates section — including what buyers send you and what you send them at each stage. This means you don't need any special app — everything flows through the WhatsApp you already use.

Your store has a permanent, unique URL based on the slug you chose during registration (e.g., premeval.com/your-store-name). You can share this link anywhere — WhatsApp status, WhatsApp groups, Instagram bio, Facebook, Twitter, or even print it on business cards. On your storefront page, there's a share button that lets you quickly copy the link or share directly to social platforms. You can also share individual product pages, which have their own unique URLs. Pro tip: Pin your store link in your WhatsApp business profile or status for maximum visibility.

The minimum requirements are simple: a valid email address, a WhatsApp phone number, and products to sell. You don't need any technical skills, coding knowledge, or web hosting. Premeval handles everything — your storefront, product catalog, order management, and customer communication. You don't even need a bank account to start (payment is arranged directly between you and your buyers). Just register, add your products with photos and prices, and share your store link. You can be up and running in under 10 minutes.

Yes, you can update your store name anytime from Dashboard > Profile. However, changing your store slug (the URL part) should be done carefully since any existing links you've shared will stop working. If you need to change your slug, go to Dashboard > Profile, update it, and then reshare your new store link with your customers.

The order flow works in clear steps: (1) A buyer visits your store, browses products, and adds items to their cart. (2) They proceed to checkout, enter their name, phone number, and delivery address (for physical products). (3) They submit the order — you instantly receive a WhatsApp message with the full order details. (4) You review the order in your Dashboard > Orders section and confirm it (status changes from "Pending" to "Confirmed"). (5) The buyer pays using whichever payment method you enabled for those products — bank transfer, pay on delivery, or online via Korapay. (6) You prepare the order, optionally assign a dispatch rider, and mark it as "Dispatched" — your rider also receives a WhatsApp message with the delivery details. (7) Once the buyer receives it, you mark it as "Delivered". The buyer can track all these status changes from their orders page if they have an account.

There are five order statuses: "Pending" means a new order has been placed and is waiting for you to review and confirm it — this is the first thing you see when a new order comes in. "Confirmed" means you've accepted the order and are preparing it — the buyer knows you're working on it. "Dispatched" means the order is on its way to the buyer, either via a rider or other delivery method. "Delivered" means the buyer has received the order and the transaction is complete. "Cancelled" means the order was cancelled, either by you or the buyer — this can happen at any stage before delivery. You can update order status from your Orders page by clicking on any order.

Premeval has a built-in rider management system. Go to Dashboard > Riders to add your delivery personnel. For each rider, enter their name and WhatsApp phone number. When you're ready to dispatch an order, open the order details and select a rider from your list. The rider will automatically receive a WhatsApp message with all the delivery details — buyer's name, address, phone number, and order contents. You can add as many riders as you need, and reassign riders between orders. This system works great for vendors who use dedicated dispatch riders or delivery services.

Every order automatically generates a detailed receipt that can be viewed and shared. The receipt includes: your store name and logo, order ID, date and time, itemized list of products with quantities and prices, subtotal, any fee adjustments (delivery fee, tax, discounts), and the grand total, along with the buyer's details and delivery address. Both you (the vendor) and the buyer can access the receipt from the order details page. There's a share button to send the receipt via WhatsApp or copy the receipt link. Receipts are useful for record-keeping, resolving disputes, and providing proof of purchase.

Yes, Premeval supports order adjustments. If you need to modify the total — for example, to add a delivery fee, apply a discount, or adjust for an out-of-stock item — you can do so from the order details page. You can apply a pre-saved fee template (set up in Dashboard > Fees) or enter a one-off adjustment with a note explaining the change. The adjusted total is reflected in the receipt. This is useful for real-world scenarios where pricing needs to be flexible.

To cancel an order, open the order details and change the status to "Cancelled". This works at any stage before delivery. For returns after delivery, coordinate directly with the buyer via WhatsApp to arrange the return and refund. Since payments are handled directly between you and the buyer, refund logistics are managed between both parties. We recommend establishing a clear return policy and communicating it to your buyers upfront.

Premeval offers a free plan when you first register — up to 10 products and 15 orders per month, so you can set up your store and start making real sales without paying anything upfront. When you're ready to grow, upgrading to Pro gives you up to 100 products and 200 orders/month, plus verified badge, inventory tracking, analytics, dispatch riders, and more. Need even more? Add the Unlimited add-on for ₦3,000/month to remove all caps.

Premeval has two plans: Free (up to 10 products, 15 orders/month) and Pro starting at ₦4,000/month (up to 100 products, 200 orders/month, verified badge, inventory tracking, analytics, and all features). Pro is available monthly (₦4,000), 3-month (₦11,400 — save 5%), or 6-month (₦21,600 — save 10%). Pro vendors can also add optional add-ons: the Unlimited add-on (₦3,000/month) removes all product and order caps, and the Custom Storefront add-on (₦3,000/month) lets you customize your store theme, remove Premeval branding, and create custom collection pages. You can view and subscribe from your Dashboard > Subscription page.

Go to your Dashboard > Subscription page, choose a plan, and click to subscribe. Transfer the plan amount to our bank account and include the reference code shown on the payment page in your transfer narration. Then upload a screenshot of your bank transfer receipt on the payment page. Our team will verify and approve your subscription within minutes. Online payment via Korapay is coming soon. The same process applies for renewals.

Auto-renewal means we automatically prepare your next subscription 7 days before your current one expires, so you never have a gap in service. When subscribing, you'll see an "Auto-renew" toggle on the payment page — turn it on to enable this. When renewal time approaches, you'll receive a notification with a ready-to-pay link. Just complete payment (via Korapay or bank transfer) and your subscription extends from the current end date with no gap. You can disable auto-renewal at any time.

When your subscription expires, your store goes into an inactive state. This means: your storefront is no longer publicly accessible, customers can't place new orders, and your store won't appear in the Explore page. However, all your data is completely safe — your products, order history, customer data, analytics, and store settings are all preserved. As soon as you renew your subscription, everything comes back online instantly. You don't lose anything. We also send reminder notifications before your subscription expires so you have time to renew.

After making your bank transfer, upload a screenshot of your transfer receipt on the subscription payment page. Our admin team will review and verify your payment, typically within minutes. Make sure to include the reference code shown on the payment page in your transfer narration — this helps us match your payment quickly. Online payment via Korapay is coming soon, which will allow instant automatic verification.

Subscription refunds are handled on a case-by-case basis. If you've just subscribed and haven't used the service, contact our support team through the form below with your details, and we'll work with you to find a fair resolution. We recommend using the free trial period to fully evaluate the platform before subscribing.

Visit the store's page using the link the vendor shared with you (e.g., premeval.com/store-name). Browse the available products, and click on any product to see full details including description, price, and images. Click "Add to Cart" to add items. When you're ready, go to your cart (top-right icon), review your items and quantities, then click "Checkout". On the checkout page, enter your full name, WhatsApp phone number, and delivery address (for physical products — digital products skip this step). Submit your order, and the vendor will receive it instantly on WhatsApp. They'll reach out to you on WhatsApp to confirm the order and arrange payment.

No — guest checkout is fully supported. You can place an order by just entering your name, phone number, and delivery details at checkout. However, creating a free buyer account gives you several benefits: you can track all your orders in one place from your "My Orders" page, your delivery addresses are saved for faster future checkouts, you can follow your favorite stores and get updates, you can build a wishlist of products you're interested in, and you can participate in trust polls to rate stores. To create an account, click "Buyer Login" and then "Register" — it takes less than a minute.

The payment options you see at checkout depend on what the vendor has enabled for each product. Vendors choose which methods each product accepts — Bank Transfer, Pay on Delivery, or Pay Online. If your cart has items from multiple products, you'll only see payment methods that all items support. After submitting your order with online payment, you'll see a "Pay Now" button to complete payment via Korapay (card, USSD, or bank transfer). Once paid, the order auto-confirms instantly. If you don't see a particular option at checkout, it means one or more items in your cart don't support that method.

If you placed the order with a buyer account, go to "My Orders" from the navigation. You'll see a list of all your orders with their current status (Pending, Confirmed, Dispatched, Delivered, or Cancelled). Click on any order to see the full details including an order timeline that shows exactly when each status change happened. The vendor will also communicate with you directly on WhatsApp as your order progresses — for example, when they confirm it, when they dispatch it, and to coordinate delivery. If you ordered as a guest, you can still reach out to the vendor on WhatsApp using the number from your order confirmation.

Trust polls are a community-driven rating system unique to Premeval. After you've interacted with a store (placed an order or browsed their products), you can vote on whether you trust that store. The aggregated trust score is displayed publicly on the store's page, helping other shoppers make informed decisions about where to buy. You can also leave specific feedback about your experience. Trust polls help build accountability in the marketplace — stores with high trust scores naturally attract more buyers. Each buyer can vote once per store, and you can update your vote if your experience changes.

Payment options are set per product by the vendor. At checkout, you'll see only the methods that all items in your cart support. The three options are: bank transfer (pay directly to the vendor's account), pay on delivery (pay the rider when your order arrives), or online payment via Korapay (card, USSD, or bank transfer — confirms instantly). By default, vendors enable bank transfer. There are no transaction fees for buyers — the platform's revenue comes from vendor subscriptions, not buyer transactions.

If you have an issue with an order (wrong items, delayed delivery, quality problems), your first step should be contacting the vendor directly via WhatsApp — most issues can be resolved quickly through direct communication. If you're unable to resolve the issue with the vendor, or if you want to report a store for suspicious behavior, you can use the contact form at the bottom of this page. Select "Order Issue" as the category and provide as much detail as possible including the store name, order details, and what went wrong. Our team will investigate and take appropriate action.

Yes! If you have a buyer account, you can follow any store by clicking the "Follow" button on their storefront page. Followed stores appear in your "Following" page for quick access, and their products show up in your personalized Explore feed. You can also save individual products to your Wishlist by clicking the heart icon on any product. Your wishlist helps you keep track of products you're interested in and makes it easy to come back and purchase them later. Both features require a free buyer account.

The Explore page is your gateway to discovering stores and products on Premeval. You can browse featured stores, search for specific products or store names, and filter by categories. The explore page shows products from all active stores, making it easy to find what you're looking for even if you don't know which store sells it. You can also see trust ratings and store verification badges to help you choose reliable sellers.

If you've forgotten your password, go to the login page (either Vendor Login or Buyer Login) and click "Forgot Password?" Enter the email address you registered with, and we'll send you a password reset link. Click the link in the email (check your spam folder if you don't see it), and you'll be taken to a page where you can set a new password. The reset link expires after a short time for security, so use it promptly. If you don't receive the email, make sure you're using the same email address you signed up with, and try again.

For vendors: Go to Dashboard > Profile. Here you can update your store name, store description, logo image, WhatsApp number, store location, and category. Changes take effect immediately — your storefront updates as soon as you save. For buyers: Go to your Profile page (accessible from the navigation). You can update your display name, email address, phone number, and manage your saved delivery addresses. If you've recently changed your WhatsApp number, make sure to update it in your profile so vendors can reach you on the correct number.

The verified badge (a blue checkmark) appears automatically next to your store name on your storefront and in search results when you are on the Pro plan. It signals to buyers that yours is an established, serious store. To get it, upgrade to Pro from Dashboard > Subscription.

Yes! If you signed up as a buyer and later decide you want to sell on Premeval, you can become a vendor without creating a new account. Go to your **Profile page** and scroll down to find the **"Become a Vendor"** option. This takes you through a quick onboarding flow to set up your store name, slug, bank details, and logo. Once done, you'll have full access to the vendor dashboard while keeping your buyer account active — you can use both from the same login.

Yes. Premeval stores your data on secure, enterprise-grade cloud infrastructure with strict access controls that ensure users can only access their own data. All connections are encrypted with HTTPS/TLS. We don't store payment card details since payments are handled directly between buyers and vendors. Your store data, products, and order history are backed up regularly. Even if your subscription expires, your data remains safely stored and is fully restored when you resubscribe.

Premeval has a full inventory management system available on the Pro plan. Go to Dashboard > Inventory and enable inventory tracking from the Settings tab. Once enabled: • **Auto-decrement**: When a customer places an order, stock is automatically reduced for each item. • **Auto-restore**: If you cancel an order, stock is automatically restored. • **Low-stock alerts**: When a product drops to your configured threshold (default: 5 units), you get a notification in your dashboard bell. • **Restock**: Use the Restock tab to add stock to any product — enter the product, quantity, and optional notes. • **Movement Log**: Every stock change (sold, received, restored) is recorded with timestamps in the Movement Log tab. Inventory tracking is opt-in. When disabled, stock behaves as before (unlimited, no tracking). You can set your low-stock threshold in the Settings tab. Products below your threshold show a "LOW" badge on your Products page. Free plan users can upgrade to Pro to unlock this feature.

You can set a discount percentage on any product from the product edit page. When a discount is active, your storefront shows the original price crossed out alongside the discounted price, making the deal clearly visible to buyers. For example, if a product is priced at ₦5,000 with a 20% discount, the storefront shows ₦5,000 crossed out and ₦4,000 as the current price. You can add or remove discounts anytime — great for running flash sales, clearance events, or promotional campaigns.

Go to Dashboard > Analytics to see detailed insights about your store's performance. Analytics include: total revenue and order count over the last 30 days, daily revenue and order charts, order status breakdown (pending, confirmed, dispatched, delivered, cancelled), average order value, and your overall success rate. These insights help you understand your revenue trends and fulfillment performance.

Go to Dashboard > Templates to customize the WhatsApp messages sent at every stage of an order. There are 7 templates you can personalize: • **New Order** — the message the buyer sends to you when placing an order (you can customize what information you receive) • **Order Confirmation** — sent to the buyer when you confirm their order • **Order Dispatched** — sent to the buyer when you dispatch, including rider details • **Order Completed** — sent when delivery is confirmed, with a receipt link • **Payment Reminder** — sent to remind a buyer about an outstanding payment • **Order Cancelled** — sent when an order is cancelled • **Rider Dispatch** — sent directly to your delivery rider with the buyer's address and order details Each template uses variables like {{buyer_name}}, {{order_id}}, and {{total}} that are automatically filled in with the real values when sent. You can reset any template to its default at any time.

Go to Dashboard > Fees to create reusable fee templates that you can apply when processing orders. You can create templates like "Lagos Delivery — ₦1,500", "5% VAT", or "Loyal Customer Discount — 10%". When you open an order in your dashboard, you can apply one of these templates to adjust the order total up or down. The adjusted amount and label are reflected in the receipt the buyer sees. This is especially useful if you have recurring delivery charges or standard discounts you apply regularly. For one-off adjustments, you can also type a custom amount directly on the order page.

Yes! When adding or editing a product, you can set the product type to either "Physical" or "Digital". Physical products require a delivery address at checkout — buyers need to enter where the item should be delivered. Digital products skip the address step entirely, making checkout faster and simpler. This is perfect for selling e-books, online courses, digital art, templates, software licenses, or any product that can be delivered electronically. You can mix both types in the same store.

Go to Dashboard > Banners to create eye-catching promotional banners that display on your storefront above your product listings. Each banner has a headline, optional subtitle, a call-to-action button with custom text and link, and a background colour you can choose from preset themes or set manually. You can also attach a product image to the right side of the banner for a professional look. Banners can be set as active or inactive, so you can prepare them in advance and toggle them on for sales or promotions. Buyers see active banners in a sliding carousel at the top of your store page.

The Custom Storefront add-on (₦3,000/month) lets you fully customize how your store looks and feels. It's available to Pro vendors from Dashboard > Subscription. With this add-on you get: • **Custom theme colors** — choose your brand's primary color and your entire storefront adapts (buttons, links, accents). Pick from presets or enter a custom hex code. • **Custom fonts** — choose from a selection of professional fonts (Poppins, Lato, Nunito, Playfair Display, Space Grotesk) to match your brand's personality. • **Remove Premeval branding** — hide the Premeval name and logo from your storefront footer, making it look like your own standalone store. • **Custom footer text** — add your own message or tagline to the footer. • **Custom collection pages** — create up to 10 curated product collections like "Christmas Picks", "Back to School Special", or "Best Sellers". Each page gets its own URL, optional hero image, and product grid. Collections appear as sections on your storefront homepage. Manage all of these from Dashboard > Storefront after activating the add-on.

Premeval is a WhatsApp-first e-commerce platform that lets anyone create an online store and sell products directly through WhatsApp. Unlike traditional e-commerce platforms that require technical knowledge, payment gateway setup, and complex shipping integrations, Premeval strips everything down to the essentials: you create a store, list your products, share your store link, and receive orders on WhatsApp. It's built for the way business actually works in Nigeria and similar markets — where WhatsApp is the primary communication channel and payments happen directly between buyer and seller.

Premeval is for anyone who sells products and communicates with customers via WhatsApp. This includes: small business owners who sell on WhatsApp/Instagram and need a proper catalog, fashion vendors, food businesses, electronics sellers, artisans, freelancers selling digital products, and anyone who wants a professional online store without the complexity of platforms like Shopify or WooCommerce. If you currently take orders via WhatsApp DMs and manage everything manually, Premeval automates and organizes that entire process for you.

Three key differences: (1) WhatsApp-native — orders flow directly to your WhatsApp, no app to install or dashboard to constantly check. (2) No payment processing complexity — you arrange payment directly with buyers however you prefer (bank transfer, cash on delivery, or Korapay online), so there are no mandatory transaction fees and no payout delays. (3) Set up in minutes — no technical skills needed, no hosting to configure, no themes to customize. Just register, add products, share your link. Premeval is intentionally simple because we believe selling online shouldn't require a computer science degree.

Premeval is built as a Progressive Web App (PWA), which means it works like a native app when you add it to your home screen, but without needing to download anything from an app store. To install it: on Android, visit premeval.com in Chrome, tap the three-dot menu, and select "Add to Home Screen". On iPhone, open premeval.com in Safari, tap the share button, and select "Add to Home Screen". Once added, it opens full-screen, works offline for basic features, and feels just like a regular app. The advantage of a PWA is instant updates — you always have the latest version without waiting for app store approvals.

Currently, each vendor account is linked to one store. This is by design — it keeps things simple and ensures each store has its own identity and analytics. If you need to run multiple stores (e.g., one for fashion and another for electronics), you can create separate vendor accounts using different email addresses. Each account operates independently with its own dashboard, products, orders, and subscription.

You can sell virtually any legal product or service on Premeval. Popular categories include: fashion and clothing, electronics and gadgets, food and beverages, beauty and skincare, home and furniture, books and education, art and crafts, and digital products (e-books, courses, templates). The platform supports both physical products (which require delivery) and digital products (delivered electronically). When setting up your store, you choose a category that best describes your business, which helps buyers find you on the Explore page.

Use the contact form at the bottom of this page. Select the category that best matches your question or issue, provide as much detail as possible, and submit. Our team reviews every submission and typically responds via email within 24-48 hours. For the fastest resolution, include your store name/slug (if applicable), specific error messages or screenshots, and a clear description of what you need help with. We're a small, responsive team and we genuinely read and respond to every message.

Use the contact form below and select "Bug Report" as the category. Include as much detail as possible: what you were trying to do, what actually happened, what you expected to happen, and if possible, screenshots or screen recordings. Include your device type (phone/laptop), browser, and any error messages you saw. Every report helps us make the platform better for everyone.